Return Policy | wall-art.com
Consumers are entitled to the right of cancellation according to the following conditions, whereby the consumer is any natural person who has concluded a legal transaction with a certain objective which cannot be ascribed to his commercial or independent professional activity:
11.1 Right of Revocation
Customers have the right to cancel a contract within a period of 14 days without specifying any reasons.
The revocation period lasts 14 days and starts when a customer, or a third party named by a customer, receive the goods (in case of delivery of several items, the period start from the delivery of the last one).
To exercise your right of cancellation please notify us (address below) in a text form (e.g. a letter, fax or e-mail) about your decision to withdraw from the contract.
K&L Wall Art GmbH
Buckower Chaussee 114
Customers can use this cancellation form and send it to the above address or complete and submit a digital cancellation available here. After submitting a digital form a confirmation e-mail will be sent to the address provided.
The period of time for revocation of the contract is deemed observed if the revocation notice is sent before the deadline.
Consequences of Revocation
If a customer withdraws from the contract, we will refund all the payments received from the customer, including standard delivery costs, within 14 days from the date on which the notification of cancellation is received. For refunds we use the same method of payment that was used in the original transaction, unless we explicitly agreed otherwise; the customer will not be charged fees for such repayment.
We may withhold the reimbursement until we have received the goods, or until the customer has proved the goods were shipped, whichever is the earlier.
The goods have to be returned promptly and in any case within 14 days since the notification of cancellation. The deadline is met when the goods are sent before the end of the 14 days period.
We shall bear the cost of return shipment: return label or in special cases pick-up & return service will be provided on request.
Before returning the goods, customer must wait for instructions which will be given by Wall-Art customer service. This includes amongst others the return label with which the package can be send. If customer does not wait for this return label, customer agrees to pay this return shipping costs.
The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
11.2 Exclusion of Right of Revocation
The right of revocation does not apply in case of goods which are not prefabricated and made to the customer’s specifications or are clearly tailored to the customer’s personal needs.
- products are created individually on the basis of motives provided by the customer
- products are delivered in special sizes or colours on customer’s request
11.3 Additional Right of Return
In addition to the right of revocation described in section 11.1, we offer our customers the opportunity to return the goods with a delay of additional 7 days, in total 21 days. The deadline is met when the goods are sent before the end of this period. The consequences described in section 11.1 shall apply accordingly. The right of return does not apply in the cases described in 11.2.
11.4 Important note regarding return shipments: Please do not send us any carriage forward packages, in order to avoid unnecessary additional costs. If we are required under the above agreement to bear the return costs, we will send you a return label for the shipment after we receive your cancellation. However, this is not a requirement for the effective exercise of the right of revocation.